Dear Customer at IT Store co. we believe that the Customer satisfaction is the main core for our company and our services. Therefore, we made our policy simple and easy to understand and please don’t hesitate to contact us by WhatsApp: +965-99501036.

When are you open?

We operate around the clock, seven days a week, 365 days a year, including holidays.

What is the cost of delivery?

The delivery charge is 1 KD for most areas, and it may increase to a maximum of 5 KD for more distant locations.

Do you offer delivery to my area?

We provide delivery services to all areas in Kuwait.

When can I expect the delivery of my order?

Delivery typically takes between 10 to 24 hours, depending on factors such as the time of day, current traffic conditions, and your location.

Is it safe to shop on itcstore.net?

When you make a purchase with us, your order is processed over a secure connection using SSL (Secure Socket Layer) technology. This ensures that all the personal information you provide is encrypted, preventing unauthorized access as it travels over the Internet. Encryption is applied to every page within the purchase process, ensuring a secure and safe shopping experience on itcstore.net.

Is my Credit Card/Knet information secure?

Adhering to the highest industry standards, we neither collect nor store any of your credit card or Knet information on our servers. When making a payment through Knet, you will be securely redirected to the Knet page, where the payment is processed. Only a confirmation of the payment is sent back to us, ensuring that your data never leaves the Knet page. Similarly, for payments made with Visa or Mastercard, a secure connection directs you to Commercial Bank, which processes the payment and sends us a confirmation. We never store your card number using this method.

Do I need to be present at home during the delivery of my order?

No, it's only necessary for someone to accept and sign for the order.

What if my order is missing or I have issue with the products or order?

We apologize for any inconvenience. Please contact our customer service line at 99501036, and we will do everything we can to rectify our mistake or the issue.

How can I make a payment for my order?

You can conveniently pay online using: Knet / Visa